West Wind's COVID-19 Update on Services - West Wind Hardwood

We will update this post with any further changes based on the recommendations of the health authority.

November 24th

In response to BC’s state of emergency, West Wind is continuing to follow the recommended health guidelines imposed on businesses of our nature. This means:

  • ALL VISITORS and employees will be required to wear a mask or suitable face covering while on West Wind’s premises. We reserve the right to refuse entry or service to customers if this action is not taken seriously.
  • WASHROOM FACILITIES CLOSED to the public. To protect the health of our employees, visitors are no longer allowed the use of our washrooms. We apologize for any inconvenience this might cause.

June 8th

As of today, our warehouse is open to the public following our pre-COVID hours: Monday through Friday; 8 am to 4:30 pm, and we are running our full complement of staff.  We have good hygiene protocols in place.  We have lots of hand wipes, sanitizer, and gloves available if you feel so inclined.  Masks are not necessary but we see lots of folks who prefer to use them.  Our office and washrooms continue to be closed to the public but in reality, that’s neither here nor there in your ability to select and purchase wood.  Honestly, commonsense is the one rule of thumb in our warehouse.  Be kind and respectful to staff and other customers. Don’t visit us if you’ve been crossing borders in your travels and did not self-isolate.  If you’re sick, please stay home and get better before venturing out into your community.  Commonsense.

Come and visit us.  We continue to receive new inventory daily.  Lots of new wood choices.  Stay in touch through e-Newsletter, Instagram, and/or Facebook.


May 15th

We are again open Fridays, regular hours. Still maintaining the healthy protocol and social distancing advisories.


April, 1st 2020

First and foremost, we hope all of you and your families are staying safe and healthy during these uniquely challenging times. 

We are operational following strict guidelines and sporadically reduced hours.  We strongly urge customers to call in, or place orders by email or use our various social media opportunities. Our warehouse remains open where social distancing is easy and a stringent hygiene protocol is in place.  Our Milling team continues to work with a reduced crew. The office is closed to the public. 

We sanitize ‘touchable’ surfaces daily; offering hand sanitizer, wipes and gloves to customers and employees alike.  We encourage regular hand washing; on and off the premises.

Finally, we greatly appreciate everyone’s flexibility as we all adjust our businesses and our lives.  In these unprecedented times, the world has been brought to its knees. And while you may be sitting by yourself in your home, we’re all in this together, and the only certain thing we know is that we are not alone.  We will collectively overcome.

Sincerely,

The West Wind Hardwood Team


March, 23rd 2020

To our Dear Customers,

This is no doubt an incredibly trying time for all businesses, small and large. As it stands West Wind will remain open, but with limited contact with customers. We have implemented a plan that will ensure the safety of our employees as well as our customers who choose to visit us during this time.

We do encourage all customers to order online for the time being, either through the online store, by phone or email. We are here to help support you with any questions or helping select your product. There is now an instant chat feature throughout the website that will connect you to someone here during business hours (8:00-4:30 pm PST).

We will outline here the changes that have been made to operations:

Main Office & Warehouse

Our main warehouse sales office will be closed to the public. Customers needing our attention will be asked to knock on the inner office door (inside the warehouse). We will be taking payment out there as well because this is a much more open space.

All employees are to strictly follow the social distancing and health protocol set out by the Provincial Guidelines. We ask that you also adhere to these when visiting to keep all of us safe.

Milling Department

No changes to our milling operations, employees here do not have regular contact with customers and they wear hand and face protection. Rest assured any milling jobs currently in production will continue as planned, as long as we have employees to run them.

Flooring Gallery

We are recommending customers who are planning to visit our flooring gallery to call or email Lars, larsn@westwindhardwood.com, ahead of time.

Online Orders

Since many of our customers are considered vulnerable to COVID please consider using our online store to order instead of coming to us in person. We are able to choose, pack and ship your orders easily through our online shop. We can quote out material without any payment from you as we check stock, sizes and shipping costs. Contact us if you have any questions and we’ll walk you through the process.

Thank you for your cooperation in this unprecedented crisis. We are confident working together will ease any ramifications that may endure.

2 Comments

  1. Hi,
    Could you please give me a quote for a plank style finished maple countertop 24″deep x 60″ long x 1.5″ thick and a 2″ thick same dimensions…
    Thank You

Leave a Reply

Your email address will not be published.

*

This site uses Akismet to reduce spam. Learn how your comment data is processed.