Oli-Lacke's customer satisfaction is the foundation of their long-term success. Their primary goal is to meet and exceed these demands, and Oli-Lacke has taken proactive steps to ensure this. In 1994, they introduced a quality management system, covering all areas. Every business process is monitored and evaluated regularly; offering a near-to-perfect coordination of all facets of the company. Every employee has an opportunity to contribute in this process. This forms the basis of continuous improvement and development.

The quality management system that Oli-Lacke uses is based on the customer and process oriented structure of DIN EN ISO 9001:2000.